Special Note to MAC Users:
Your Apple/Mac will try to open PDFs using the built-in "Preview" program. This program will corrupt the PDF causing the text to be cut off when printing and/or making the text disappear completely. If this happens, delete the PDF and follow the instructions below (also on the yellow Page 3 of the PDF) and everything will work flawlessly.
Proper way to open the PDFs:
- Save the PDF file to your computer.
- Install the latest FREE version of Adobe Reader (older versions may display error messages)
- --> Open Adobe Reader first, then open the PDF file from within Adobe Reader. <--
Purchase and Shipping Questions
- I saw a certificate online and I don't know which collection it is in.
- Nothing happens when I click "Add to Cart".
- What happens after I submit my order?
- Is my credit card transaction secure?
- How long will I be able to access the certificates?
- I did not get a confirmation email/receipt.
- Do you deliver to Australia, Canada, New Zealand, South Africa, United Kingdom, etc.?
- When will you ship the certificates?
- Can I pay with a Purchase Order?
- Will the certificates work on a iPad, Android phone, tablet, etc.?,
- What is your PDF return policy?
Download Issues
- When I click the download link, I get a blank screen.
- The download process starts, but does not complete.
- I downloaded the file, but can't find it on my computer.
- My download link has expired. What is going on?
- Can you reactivate my expired link?
- I get an error message when I open the file, or the fonts are in Chinese.
Changing, Saving, and Printing Certificates
- Can I print use regular paper for printing?
- Can I print the certificates on my printer?
- Do I need to scale the certificates when printing?
- How do I type onto the certificate?
- How to I create my own funny award certificates?
- The text disappears when I try to make edits.
- The text gets cut off when I print the certificates.
- There is a plus sign printing on my certificates next to the name field.
- Can I save changes to the PDF file?
- How can I copy and paste the certificates into PowerPoint?
- Why can't I export the PDF to Word? It says the PDF file is password protected.
- Why can't I open the PDF in Illustrator? It says the PDF file is password protected.
- How do I hide the grey borders around the text?
- Do you sell a printed copy of the certificates?
Purchase Questions
I saw a certificate online and I don't know which collection it is in.
Each collection on this site has its own dedicated page. The samples on each collection page are the only official samples. Check each collection page ON THIS SITE before purchasing.
Note that the wording on any of the awards can easily be changed in seconds. Many people make up their own wording and post the awards photos online. We may not sell an award that's worded exactly the way you’ve seen on another site. The good news is that you can recreate what youv'e seen. Just watch this video to see how easy it is.
When I click "add to cart",
nothing happens.
If you experience any problems with our shopping cart system,
please
contact us immediately via email or phone.
We are happy to help!
What happens after I submit my
order?
After completing your transaction 100% securely,
you will be given a link to download your copy of the PDF. You will
also receive a confirmation email that contains the PDF download link.
Is my transaction secure?
Yes.
Our website uses 128-Bit SSL Encryption on pages where private
information is entered. We do not store your credit card numbers or
share your information with any third party.
How long will I be able to
access the certificates?
The certificates are yours to keep.
You will be given a download link after completing your order. Download
the file to your computer and use for years to come! You only need the
download link once to save the file to your computer.
I've placed my order, but did
not get a confirmation email/receipt. What do I do?
Check
your spam or junk mail filter. Ask your IT or Network person to check
for any email to you from the address
. Corporate and school sites are getting more restrictive with the
emails they let through. If you need help, do not hesitate to
contact us and include an alternate yahoo,
hotmail, gmail or other personal email address if possible.
Do you deliver to Australia, Canada, New Zealand,
South Africa, United Kingdom,
etc.?
Yes. The certificates are available in PDF format for instant
download. They are not
shipped. Immediately after purchase, you can access the PDF and start
printing your certificates.
When will you ship my certificates?
Your certificates are available for instant download in PDF format
immediately after your purchase. They are not shipped. If you need
another email with your download link, please
contact us
Can I pay with a Purchase Order?
Possibly, but only as an absolute last resort. Please purchase with a credit
card and have your company, school, or organization reimburse your expense.
If that is not possible, ask your manager/boss to make the purchase via
credit card. If that's not possible, contact us via
email and we may be able to send an invoice.
Will the certificates work on a iPad, Android phone, tablet, etc.?
Not well. You should be able to open, read, and print the PDF file using a smart phone or tablet. However, the editing functionality is designed for use on a PC or MAC computer (desktop or laptop) with free Adobe Reader software installed.
What is your PDF return policy?
Buy our Fun Awards with the
comfort of knowing that your order is backed by a 100% Money-Back Guarantee.
This 30-Day Guarantee gives you plenty of time to try your certificates to
see if they fit your needs. If for any reason you need a refund, just
contact our owner Larry Weaver for instructions
on receiving your refund.
Download Issues
I get a blank screen when I
click the PDF download link.
If you ordered the file from a
business or school computer, it is possible that your organization's
firewall has our download site blocked. Forward your confirmation email
to your IT department and ask them to allow firewall access for the site
"fatfreecartpro.com" and/or "e-junkie.com". Or just download the file
from your computer at home or away from work.
The download process starts,
but does not complete.
Issues with downloading the file could be from our server, your Internet
connection, your firewall, or your browser. If you can't download the
file, try these steps:
- Wait a few minutes and try again (sometimes the server is temporarily busy).
- Try using a different browser (Internet Explorer, Firefox, Safari, Chrome, or Opera).
- Try the option to “open” instead of “save” when you click the download link. Once you have opened the file using Adobe Reader, make sure you save the file to your computer from the Adobe Reader file menu.
- Try from a different computer and network (e.g. your home or office).
- If you cannot download the file, forward your email receipt and detailed description of your issue to
I downloaded the file, but can't
find it on my computer.
Where your browser saves the download depends on your computer type
(Mac, PC…), your operating system (XP, Vista…), and your browser
(Internet Explorer, Firefox…). If you can't find the file, try these
steps:
- First, try searching your entire computer for the file. Try “funny*.pdf” without the quotes (note: be sure to include the asterisk).
- Or simply choose the option to “open file” instead of “save file” when you click the download link. Once you have opened the file with Adobe Reader, you will have the opportunity to save it from the Adobe Reader file menu. Save the file on your desktop or some location you can remember.
- You can also try using a different browser. If you’re using Internet Explorer, try Firefox, Safari, Chrome, or Opera.
- If all else fails, get a computer-savvy friend to help.
My download link has expired. What is going on?
You should only need the link once to save the PDF to your computer. After that, you no longer need the link. To protect against unauthorized sharing, your access will "expire" if you continue to click the download link.
My download link has expired.
Will you reactivate the link?
Forward your confirmation email (contains your link) and reason for
reactivation to
. We will need the transaction number from your confirmation email to
reactivate the link.
When I open the file, I get an
error message saying "selected file cannot be specified", or "Bad
encrypt dictionary," or the fonts are in Chinese.
The only
software we support is the
free version of Adobe Reader. The PDF file should work
flawlessly with the latest version of that program:
- Open Adobe Reader first (for the latest free version, visit http://get.adobe.com/reader).
- Choose "File > Open" from the Adobe Reader file menu and navigate to the PDF file on your computer.
Printing Questions
Can I print use regular paper for
printing?
Yes, the certificates are ornate enough that you do not need special
certificate paper to make them look nice. Regular paper will work fine,
although you may want to use a thicker paper or glossy stock to make the
certificate look more professional and last longer.
Can I print the certificates on my
printer?
Yes, you can print these certificates on any regular printer. Printing
them in color will definitely make them look more professional, though.
If your office does not have a color printer, take the PDF to a local
Kinkos or office supply store with a color copier. To avoid printing the
entire PDF, write down the page numbers you want them to print ahead of
time.
Do I need to scale the certificates
when printing?
No, if you are given an option for page scaling
in your print dialog box, choose "None" (see illustration below). The
certificates are designed with plenty of border space. If you choose
other scaling options, the certificates will not print correctly and may
appear with a black border around them.
How do I type onto the certificate?
You can type directly into the certificates using the latest FREE
version of
Adobe Reader.
You can also change the font style for the editable form fields
(recipient name, date, presenter name). If you do not see the "Form
Field Text Properties" menu, choose "View > Toolbars > Properties" in
the Adobe Reader menu and then click on any form field.
How do I create my own funny awards?
You can type directly into the certificates using the latest FREE
version of
Adobe Reader.
If you want more design flexibility and font options, there is another
two-step process you can use. First print the blank templates you want
from the
awards PDF. Then type the areas where
there are blanks on the certificates in a Word document and print the
document onto the certificates. It's the same process you would use to
print a Word document on your pre-printed company letterhead. I've
created a Word document you can try. As always with Word, you may have
to move things around a bit to get it to work for you. And be sure you
set your printer to print the Word document "landscape". Download the
create your own awards template
There is a small plus sign
printing on my certificates next to the name field. What do I do?
You'll need to adjust your preferences in Adobe Reader. To open the
Preferences dialog box, choose Edit > Preferences (Windows/UNIX) or
Reader > Preferences (Mac OS), and then select Forms on the left.
Uncheck "Show Text Field Overflow Indicator" and the plus sign will no
longer appear.
The text disappears when I try to make edits.
Print out page 3 of the PDF. It's the yellow page that says "Read this
before proceeding". It's important to follow the instructions on that
page. If you used any program to open the file initially (including a
browser plug-in or "Preview" mode), it may have corrupted the file.
[If you're using a MAC, opening the awards PDF in "Preview" mode or in
your browser most likely corrupted the file. This is an issue with MACs
and Adobe Reader. It is not an issue with the awards PDF. Search Google for "pdf form text disappears".] Download
the awards PDF again, open the Adobe Reader program, and then open the
awards PDF from
within the Adobe Reader file menu.
The text gets cut off when I print the certificates.
Print out page 3 of the PDF. It's the yellow page that says "Read this
before proceeding". It's important to follow the instructions on that
page. If you used any program to open the file initially (including a
browser plug-in or "Preview" mode), it may have corrupted the file.
[If you're using a MAC, opening the awards PDF in "Preview" mode or in
your browser most likely corrupted the file. This is an issue with MACs
and Adobe Reader. It is not an issue with the awards PDF. Search Google for "pdf form text cut off when printing".] Download
the awards PDF again, open the Adobe Reader program, and then open the
awards PDF from
within the Adobe Reader file menu.
Can I save changes to the PDF file?
Yes.
Using the latest FREE version of Adobe Reader, you can open the
PDF, type into the editable form fields (name, date, presenter), print as many as you like
and save your changes.
How can I copy and paste the
certificates into PowerPoint?
Adobe Reader has a copying tool already built in. Just go to "Edit > Take a
Snapshot" and Alt+click on the certificate.
Paste the
certificate into PowerPoint, Word or into an Email. Power Tip: Add a shortcut to your menu bar with these steps:
- If you don’t see the camera icon in your toolbar, right-click in the menu area, choose “Show Edit Tools”, and select “Take Snapshot”.
- Make sure the full certificate is in view by choosing “Fit One Full Page to Window”.
- Hold down the Alt key as you press the Snapshot (camera) icon.
- Now you’ve copied the entire certificate and can easily paste it into another program.
Once you’ve got that work flow set, it goes really fast. Watch this quick video to see the process in action.
Alternatively, if you have Windows
8, 7, or (heaven forbid) Vista, there is a great
free tool called "Snipping Tool" (most likely under
Start > All Program > Accessories). This free screen capture tool is
perfect for copying and pasting the certificates. If you need a more
robust screen capture tool, I highly recommend Snagit by Techsmith.
Why can't I export the PDF to Word? It says the PDF file is password protected.
The PDF file is meant to work with one program only: the latest FREE
version of
Adobe Reader. The file is password-protected to prevent exporting or opening in other programs - including Word, Photoshop, Illustrator, etc.
Why can't I open the PDF in Illustrator? It says the PDF file is password protected.
The PDF file is meant to work with one program only: the latest FREE
version of Adobe Reader. The file is password-protected to prevent exporting or opening in other programs - including Illustrator, Photoshop, Word, etc.
How do I turn off the grey borders around the text?
Look in the Adobe Reader preferences menu (Edit > Preferences > Forms) for an option called "Show border hover color for fields". Uncheck that box and the borders will go away.
Is there a hard copy of the
certificates available?
No, we designed the certificates in PDF
format so that you only have to print the awards you need. We are a
green, eco-friendly company and like to minimize paper use. For ease of
picking awards, first print the awards ballot.
Write notes next to the awards you want to print, and only print those
pages. You'll save trees and money!